Tiffany & Co.

My mother wanted to buy me a gift for my birthday and asked me to take her to Tiffany at the Houston Galleria. She is on fixed income and can't sped a lot on anything! But she wanted to go to Tiffany's and we went. After looking around and inquiring a bit at the store we were directed to the front of the store where they kept the less expensive jewelry. I selected the least expensive silver ring they had and wore it. The best part was how the sales lady handled our purchase. She treated the sale as if it was the priceless Noor diamond. Then proceeded to exquisitely wrapping the empty Tiffany box and handed me the bag and wished me a happy birthday. I asked her name but I can't remember it now. She was a beautiful African-American lady with a lovely smile and I just want to say thank you to her for treating us like royalty. It was a memorable and touching experience. I haven't had the heart to open the beautifully wrapped empty box to this day and I don't think I ever will. So thanks to my mother and also to the lovely sales lady for the lovely experience ❤️❤️

Disappointed in my visit. Called earlier in the day to inquire about having wedding bands cleaned. Was told they'd be happy to clean them and would only be a few hours. When I went in I was excited to see the employee who sold us the wedding bands would be the one helping me. I mentioned to her how she'd helped us choose our bands several months earlier. Unfortunately, he demeanor was one of someone who couldn't be bothered. After I told her that I wanted to get the bands cleaned the same day, she quickly shut that down and told me it would take two days. I was a little disappointed as I had shared with her a personal anecdote about how we'd be exchanging vows in two days. I was hoping for some sort of understanding but, I got more of cold, uninterested reaction. I previously brought my band in for a cleaning and it was done within a matter of minutes by a very friendly gentleman. Who returned it in beautiful condition. I mentioned this to her and she said she could do it but would be a simple dip and steam. Seeing that I wanted the rings more presentable for the exchanging of vows, I agreed. She took the rings back and when she returned, they appeared to be in the same condition as when I gave them to her. It must've been a half hearted attempt at a cleaning. I'll continue to be a Tiffany customer, but will be more selective in who helps me in the future. Edit I ended up cleaning them at home with a polishing cloth with far better results than the in store cleaning. The top ring was cleaned at home compared to the the in-store cleaning on the bottom.

Every time I have come here I have received horrible service. In November of 2023, I went in with my boyfriend because we were browsing necklaces for my birthday. They ignored us and didn’t provide any customer service until after we bought the necklace. The second time I came in on January 8th to get my necklace resized. Again, not greeted or attended to until I found someone. They made me feel as if I was inconveniencing them. I came in today to pick up my necklace, the lady with the black sharpie hairstyle (Simone) didn’t greet my boyfriend and I. She asked me what I needed and then asked for my ID. She came out with the necklace in just a mini jewelry pouch and said here you go. Never asked if it was what I wanted and didn’t even say goodbye. I had to walk out with just the pouch and no bag. Considering the amount paid, you would think there would be great customer service. Any other place has better service.

Entering into a high-end/luxury store can be intimidating but all of the people I've encountered at Tiffany's have been friendly and helpful. I heard that is a trademark of their customer service, making everyone feel welcome and seen. My fiance and I worked with Keith and he was so friendly and helpful. He was professional and knowledgeable. I ended up getting a wedding gift and it was a wonderful experience all around. Each time we stopped by, someone offered complimentary water. I highly recommend this store.

We had a delightful experience shopping with Kristina. She was friendly and helpful in showing both my husband and myself items simultaneously. While our new watches were being sized, we visited with the store manager. Juliet was personable and attentive to all of our needs, questions, and compliments. I hope to shop Tiffany and Co. again at the Galleria.